Communication is the process of transferring information.
In the simplest communication model, the sender transmits the message using the appropriate communication channel. The recipient receives a message and responds to it, which causes the occurrence of so - called feedback.
The utmost role in business communication is played by a statement, i.e. a message that must be properly selected in terms of the so-called language code.
Communication can be divided into:
1. Verbal communication
Verbal communication is the basic way of human communication. It is done by using natural language, i.e. speech as a means of communication, and the carrier is words.
2. Non-verbal communication
Non-verbal communication is made of non-verbal messages broadcast and received by people on all non-verbal channels simultaneously. They indicate the basic emotional states, feelings, intentions, expectations towards the caller, social status, origin, education, self-esteem, qualities of temperament etc. Non-verbal communication includes body language, gestures, facial expressions, sounds, but also the way they dress or the fact of wearing glasses .
Non-verbal communication can play an even greater role than verbal communication , because about 2/3 of the remembered message is created on the basis of non-verbal communication .