FAQ
Privacy
In the settings, you ask for a phone number and place of residence. Who will receive this data?
As an intermediary in the service, we are the administrator of these data, but under the Data Protection Act we undertake not to transfer these data to third parties without the express consent of their owner. Even a specialist does not receive this data without prior confirmation from the patient.
Is it necessary to fill my avatar with my photo ?
No. By default, the avatar accepts the iconic symbol of the person and there is no obligation to change this form of displaying the avatar.
I'm ashamed of my face, is it possible to talk to a specialist without having to reveal myself in the camera lens?
Of course. Although video contact facilitates therapy, we make sure that everyone feels comfortable and we are aware that what seems easy may not be easy for everyone. You can turn off the video transmission option in the settings, leaving only voice transmission. The specialist will be informed about this in advance by a special message to avoid misunderstandings.
Are my video calls archived? Can they be published anywhere?
We do not archive conversations between patients and specialists in any form. Therefore, it is not possible to publish them. In the patient-specialist relationship, third parties are not involved.
Payment
When do I settle ?
Payments are made in advance.
What payment methods are available?
Our payment channel includes credit cards and bank transfers.
Foreign payments - which payment method should I choose?
For foreign payments we suggest choosing a payment card or GPay.
Online visit
Will I receive confirmation of the new reservation?
The reservation of the date you have chosen with a given specialist takes place upon payment. Once the payment is registered, you and the specialist you chose receive an email notification of the new consultation with the details of the order. In addition, an hour before the consultation we will remind both of you about the consultation via SMS.
What to do if there is a problem with the video connection?
In case of problems with the video connection check:
- Have you used the web browser recommended by us?
Internet browsers we recommend for handling video calls:
- Google Chrome or Mozilla Firefox (computer, laptop, mobile devices),
- Safari (Mac OS).
- Have you agreed to the web browser's access to the camera and microphone?
- Have you left the video room / logged out if you tried to do it on a different browser / device before? Are other applications that capture the camera / microphone open?
- Do you have current software (web browser)?
We highly recommend that your browsers are updated to the latest version. Browsers update themselves on the startup on a desktop / laptop, while on mobile devices you should check for available updates in the store that is used to download applications (e.g. Play Store).
Internet browsers we recommend for handling video calls
Internet browsers we recommend for handling video calls:
- Google Chrome
- Mozilla Firefox
- Opera
We highly recommend that your browsers are updated to the latest version. Browsers update themselves on the startup on a desktop / laptop, while on mobile devices you should check for available updates in the store that is used to download applications (e.g. Play Store).
How to book an appointment online?
Booking a session is very simple:
- Use the specialist search engine https://avigon.pl/specjalisci -> choose the specialist who best suits your problem.
- In the chosen specialist’s calendar availability select an available date and proposed by a specialist service (call in a virtual room video or text chat).
- Pay using a secure online payment system.
How to enter the video / chat room?
To enter the room video / chat, use the link in the notification e-mail about a new booking or log in to your profile and visit our section CONSULTATION, where all the details of future consultations are displayed.
How can I change the date / cancel my visit?
Changing the date or canceling it is possible in the Customer profile in the CONSULTATION tab: click "Change date" or "Cancel appointment". Next to it you will see information until what date you can cancel your visit without additional charges. You can also send a message to the Specialist from that tab to arrange a different date for the appointment.
Can a psychologist visit me at home?
Yes. The service is available in the following cities: Katowice, Kraków, Wrocław.
To use a home visit, go to the specialist search engine, select "Home visits Levitate" in the search options in the "Work way" or select "Mobile psychologist" in "Select type of a specialist". Profiles of Levitate specialists will be displayed below.
Choose a specialist, convenient date and book by providing an email address and telephone number. After paying for the reservation, you will be asked to provide the address of the home visit. On the selected date, the specialist will come to your home.
Individual customer profile
How to register a customer profile?
Registration of a customer profile is free. You will carry it out very simply:
Go to the registration page (LINK https://avigon.pl/register/client ), enter your email address and password (required fields) and optionally your name and phone number (optional fields; providing your phone number will allow the system to send an SMS reminder about the upcoming consultation an hour before its due date) or place the first order - the system will automatically create a customer profile for you, and you will receive a login and password to the email address provided in the order process.
What should I do if I have forgotten my profile password?
If you have forgotten your profile password, go to the login page (LINK https://avigon.pl/user/signup ), click "Forgot your password?" and follow the instructions.
How can I change my profile details or password?
Log in to your individual customer profile, go to the SETTINGS tab and select "Edit profile" to change data (it is not possible to change the email address) or select "Change password" to change the password.
Individual Specialist profile
How to register a Specialist profile?
Registration of a specialist profile is free. Go to the registration page https://avigon.pl/register/psychologist - enter your email address and password. The system will ask you to verify your email address - follow the instructions. After verifying your email address, complete the registration process - go to the Specialist's Panel, then Complete your profile and accept the Specialist's Regulations.
After completing the data and attaching the required documents confirming qualifications, click "Publish profile" to send it for verification, approval and publication by the administrator. It will take no more than 48 hours. We will notify you by email when you approve and publish your profile.
What should I do if I have forgotten my Specialist profile password?
If you have forgotten your profile password, go to the login page (LINK https://avigon.pl/user/signup ), click "Forgot your password?" and follow the instructions.
How to change the details in the Specialist profile or password?
Log in to your individual Specialist profile, go to the SETTINGS tab and select "Edit profile" to change data (it is not possible to change your email address) or select "Change password" to change the password.
How to add a new appointment in the Specialist Profile?
Log in to your individual Specialist profile, go to the CALENDAR tab, click on the calendar the initial hour of availability of the selected day, then in the window that will be displayed, add the availability time and select the time for which before the consultation the customer can book a given date - confirm "add date ".
You can also add the selected period of availability cyclically by selecting this option and selecting the end date and interval (daily or weekly). However, remember that availability dates added periodically are deleted one by one.