In case of problems with the video connection check:
- Have you used the web browser recommended by us?
Internet browsers we recommend for handling video calls:
- Google Chrome or Mozilla Firefox (computer, laptop, mobile devices),
- Safari (Mac OS).
- Have you agreed to the web browser's access to the camera and microphone?
- Have you left the video room / logged out if you tried to do it on a different browser / device before? Are other applications that capture the camera / microphone open?
- Do you have current software (web browser)?
We highly recommend that your browsers are updated to the latest version. Browsers update themselves on the startup on a desktop / laptop, while on mobile devices you should check for available updates in the store that is used to download applications (e.g. Play Store).
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